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Bass Business History - Western Electric Hawthorne Papers
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Plan for Improving Employee Relations
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Description
Title
Plan
for
Improving
Employee
Relations
Description
Interview
method
,
analysis
, and
development
of
training
began
in the
Inspection
Branch
,
moved
to the
Operating
Branch
, and in
January
1930
throughout
the
Works
. A
December
1929
pamphlet
titled
A
Plan
for
Improving
Employee
Relations
was
printed
. The
plan
had
3
phases
:
1)
Employees
were
interviewed
,
expressing
themselves
about
likes
,
dislikes
,
conditions
of
work
, and
way
treated
;
2)
Comments
were
basis
for
training
supervisors
;
3)
Comments
were
analyzed
and
classified
by
subjects
so
studies
could
be
made
and
causes
of
unfavorable
comments
adjusted
. The
Plan
grew
out
of the
1924
lighting
study
and
subsequent
test
room
studies
.
Use
of the
plan
in the
Inspection
and
Operating
Branches
had
shown
:
interviewing
had
desirable
effects
on
employee
,
relieving
them of
burdensome
thoughts
; the
company
received
information
and
data
which
otherwise
was not
available
;
comment
based
supervisory
training
had
become
superior
to any
other
training
; the
Company
had
learned
that
relations
between
the
first
line
supervisor
and
employee
have
more
effect
on
attitude
,
morale
,
general
happiness
, and
efficiency
than any
other
single
factor
.
Included
are
handwritten
notes
of
some
unknown
person
Date
1924-1930
Original Order
Box 17, Folder 9
Language
English
Type
Text
Format
PDF
Special Collection
Bass Business Collection
Rights
University of Oklahoma Bass Business Collection
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