Can we retailers be proud of this?; Should you have an ombudsman?; Job stealing -- the American way; When it comes to service, the boss is not always right; My reaction to published studies; Who spends how much on advertising?; Does a deceptive...
Automated collections; Griffin Bell condones corruptness in E.F. Hutton; A specialty may be great, but it doesn’t last forever; Bad handling of numbers; Good handling of numbers; Are debit cards a good deal for retailers?; How customer-oriented...
Arch Patton agrees with RT!; Banking and retailing — separated by a plastic card; Must retail chief executive officers operate by lying?; How serious is employee theft?; Does your firm get the Nilson Report?; The 1983 outlook; Credit Office...
And still the shoppers shop!; Are Congressmen really stupid?; What will happen to apparel and general merchandise stores in 1974?; Women are the cause of divorce!; Automated retailing--will it arrive?; When does an industry association move to...
Also applaud federated department stores; The 1982 outlook; Free enterprise; A great moment in retailing; Dangerous use of numbers; Abuse of numbers; Pray for Gimbel's; [A statistical supplement]; Surprise in numbers!; Why westerns pick a...
Alice in Wonderland at Wells Fargo Bank; Panic Prevails at Saks 5th Avenue; Selective Distribution Approved in Common Market; High Profits for Federated Department Stores; Questioning the National Crime Information Center; Why Business Gets a Bad...
Breakdown, by department, of the use of employee comments taken from interviews. The first section describes how comments from employees on plant conditions are used to improve those conditions. There are tables and charts describing the number...
Description of work behavior related to incentives and of the relationship between the supervisors and employees in the station apparatus shop. Included are observations of employee work and analysis of interviews. The purpose is to outline what...
Correspondence both handwritten and typed, text drafts, and other materials pertaining to the book which was being written by F.J. Roethlisberger and W.J. Dixon and also their monograph titled Management and the Worker which was based on data...
Tables from a 1928 study that was started to test the length of time needed to gain efficiency in mica splitting. The weekly average output of 34 experienced operators was used as the standard. Fifty-two inexperienced operators were studied. ...
Summary of the development and findings of the psychological and sociological studies concerning the relay assembly test group. The report discusses the method used, the findings of the study, the changes introduced, and a prospectus for the future...
Report addressing complaints made in the interviews with operating branch employees. Individual complaints are addressed, and sorted by categories concerning both working conditions and the job itself. Recommendations for further analysis are...
Report and its supplement on the bank wiring test room group. The document reports the progress made in the Bank Wiring Test Room and provides some tangible basis for a critical evaluation of the research program
Comments made by the six test subjects in the relay assembly test room from 1927-1930. The comments are sorted into six categories: rest periods, hours, holidays and vacations; production, earnings, repairs and type; supervision and test room...
Tabulations and charts studying the relation between production and two factors: repair time and personal time. The report includes complete logs of personal time taken by the five operators in the relay assembly test room
Interviews with the relay assembly test room operators to find out why there was low inspection efficiency. The observer concluded that talking did not delay production, but probably decreased concentration. The group had the tendency to go fast...
Examines the relation between the quality of output and the following factors: average hourly output, day of the week, weather, amount of sleep, and volume of conversation. Inspectors records of rejections were compared to the records of weather,...
Included are graphs, tables, charts, and various notes on speed tests done to find a correlation between hours of sleep and speed in relay assembly. The tests were conducted on four of the operators in the relay assembly test room in 1930. The...
Summary of why layoffs had to occur and how employees were chosen for layoff. Also included are the employee and supervisor comments regarding the layoffs
Study of the workers reactions to a five-day workweek with standard hours versus a five and one-half day workweek with shorter days. Workers unanimously preferred the five-day workweek with Saturday morning off. Also included is the study that...
Sample and completed questionnaires by the test room employees. Questions deal with aspects of the employees personal lives like habits, attitudes, health, and goals along with questions about their feelings toward their work and participation in...
Report on the quality of production by the relay assembly test room operators. A list of the 23 most frequent causes of rejection of relays was made. The inspector recorded each kind of defect, the hour of assembly, and the operator for each...
Papers on the Hawthorne experiments including, a pamphlet titled Research Studies in Employee Effectiveness and Industrial Relations. The pamphlet contained Test Studies in Industrial Research at Hawthorne by G.A. Pennock, and A Plan for...
Two versions of an outline, the latter copy being a revision of the first, directing how to implement a new proposal to evaluate employee/employer relations. A Personnel Man would be introduced to the employees through their supervisor. The...
Documents explaining the interviewing process that was used for the Hawthorne Study and include instructions on how to conduct the interviews along with the rating scales and evaluation terms to be used in observing and documenting their findings.
Unfinished rough draft that concentrates on determining under what conditions people perform their best work. Records were kept of each test employees amount of sleep, diet, attendance, comments, physical examinations, and earnings. The temperature...
Discusses the increase of productivity in the test room. Productivity increased when the workday was shortened. Lower production on Monday and Saturday was thought to be due to mental preoccupation in the majority of cases, not cumulative...
Duplicates Progress Report No. 1 and 2 with the addition of a health questionnaire, notes on the physical examinations of each of the test employees, and a discussion about output increases when work shortened to 4:00 p.m. and then returned to 5:00...
Describes the purpose of the study of the six relay assembly employees as a test to determine if rest periods and rest periods accompanied with shorter working hours improved worker efficiency. The report duplicates Progress Report No. 1 by...
Describes the results of the test began April 25, 1927, concerning the effect of rest periods on the productivity of six girls who performed relay assembly work. These six participants were moved into the test room and their productivity was...
Detailed procedures for establishing the bank wiring test room, and selection criteria for the male workers in the test room group. Three reports on the subject of engineering study of human fatigue are included
Various speeches and presentations regarding the experiment in the Inspection Branch. The original study was to see the effect of lighting on the operators, which was found to be negligible. What they did find is that the production in the test...
Documents explaining the interviewing process that was initially used for the Hawthorne Study and then documents administrative discussions as to how effective this process was and identified areas that could be revised to make it more effective...
Documents concerning research and planning regarding training supervisors in both technical skills and personnel skills. Included are ideas on logistics of the training as well as content.
Interview method, analysis, and development of training began in the Inspection Branch, moved to the Operating Branch, and in January 1930 throughout the Works. A December 1929 pamphlet titled A Plan for Improving Employee Relations was printed. ...
Five reports reviewing the personnel counseling experiment from January, 1936 to March, 1937. Included are the appendices about attitudes of short and long service employees, outline and suggestions for discussing the labor situation, and tables...
Report describing multiple cases where the counselor was able to interview employees who were undergoing stressful situations, some of a personal nature, some related to their jobs, and how the counselor was able to lessen tensions and enable the...
G. A. Pennocks 1927 introductory address to the six women chosen to participate in the relay assembly work test in which they are told the purpose of the study is to help management resolve some questions. The girls are assured that management is...
The reports of the experiments at the Hawthorne Plant generated a great deal of interest. Directors of various companies requested further information for use in their company. Several university professors requested information for use in their...
Raw production and earnings data on an hourly basis for assembly group two with information on climate. Tables with weekly and monthy averages are included. Some handwritten notes are included, adding context to the figures.