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An Account of the Work of the Industrial Research Division: Studying employee attitudes
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An Account of the Work of the Industrial Research Division: Studying employee attitudes
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Description
Title
An
Account
of the
Work
of the
Industrial
Research
Division
:
Studying
employee
attitudes
Description
Three
documents
,
two
letters
and
one
detailed
report
.
First
,
Elton
Mayos
letter
to
G.A
.
Pennock
dated
February
9
,
1931
,
concerning
the
status
of the
Western
Electric
experiments
and the
importance
of
studying
how
fatigue
,
morale
,
preoccupation
with
personal
issues
, and
supervisor/employee
interactions
affected
the
productivity
of the
workers
.
Second
is
a
letter
from
Mr
.
H.C
.
Beal
to
Mr
.
G.A
.
Pennock
dated
March
12
,
1931
,
discussing
results
from
questionnaires
of the
supervisory
conference
that
showed
supervisors
support
for the
continuation
of the
employee
interview
process
.
Finally
, the
report
listed
under
the
heading
of
index
contains
a
detailed
report
of the
progress
made
in their
efforts
to
improve
employee
productivity
. The
program
began
in the
Inspection
organization
which
had
1600
employees
carrying
out
a
wide
variety
of
tasks
and then
spread
throughout
the
Western
Electric
plant
. The
document
summarizes
the
test
room
studies
and
determines
that
employee
production
increased
due
to a
change
in the
employees
mental
attitude
.
Management
then
decided
to
study
a
larger
group
to
determine
how
employees
felt
about
their
jobs
and the
treatment
they
received
from their
supervisors
, how
company
policies
were
applied
and
employee
reactions
to those
policies
.
Management
wanted
to
use
employee
statements
to
improve
supervisory
training
.
Employees
were
interviewed
to
determine
their
opinion
on
issues
which
bothered
them.
Issues
such
as
excessive
coldness
and not
enough
lockers
were
resolved
.
Other
issues
,
such
as
supervisor/employee
interactions
,
purchase
of
AT&T
stock
, and
employee
morale
, were
brought
to
supervisors
conferences
,
where
the
issues
were
discussed
in an
attempt
to
assist
supervisors
in
creating
a
better
work
environment
while
still
following
company
policies
.
Date
1931
Original Order
Box 1, Folder 2
Language
English
Type
Text
Format
PDF
Special Collection
Bass Business Collection
Rights
University of Oklahoma Bass Business Collection
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