Trouble ahead for ESOTs; A matter of ethics (JC Penney past due accounts); The recession - we did it to ourselves; How EFTs will cut retail sales; Department store complacency; Names in the F.T.C.; Statistical Supplement: Credit Office rating;...
Errata; Forecast; Good Friends; The 5% Givers Club; Personnel Policies Can Save; Many Barrels of Oil; Operating Systems vs Management Systems; Do You Exchange Lists of People Who Cash Bad Checks?; Supporting the National Foundation for; Consumer...
Automated collections; Griffin Bell condones corruptness in E.F. Hutton; A specialty may be great, but it doesn’t last forever; Bad handling of numbers; Good handling of numbers; Are debit cards a good deal for retailers?; How customer-oriented...
Should I be reading this kind of story about Penney’s?; National advertising division of The Better Business Bureau; The headline I have been waiting for: ‘Sears to spend $4 Billion to revamp stores’; What I have learned in 60 years of...