Can we retailers be proud of this?; Should you have an ombudsman?; Job stealing -- the American way; When it comes to service, the boss is not always right; My reaction to published studies; Who spends how much on advertising?; Does a deceptive...
Also applaud federated department stores; The 1982 outlook; Free enterprise; A great moment in retailing; Dangerous use of numbers; Abuse of numbers; Pray for Gimbel's; [A statistical supplement]; Surprise in numbers!; Why westerns pick a...