Can we retailers be proud of this?; Should you have an ombudsman?; Job stealing -- the American way; When it comes to service, the boss is not always right; My reaction to published studies; Who spends how much on advertising?; Does a deceptive...
Not enough retailers are active in NOD; Who will take the next step; Although this was written before Christmas…; A good turn that deserves recognition; Who coined the term "associate"?; Should we accept the conclusions of these...
The reports of the experiments at the Hawthorne Plant generated a great deal of interest. Directors of various companies requested further information for use in their company. Several university professors requested information for use in their...
Correspondence passed among investigators from September 1928 to February 1934. Letters to G.A. Pennock from Dr. Elton Mayo examined blood pressure, visits, generalizing mind for administration and societal changes; biological measures needs,...
Various pieces of correspondence from 1929-1932 among Western Electric administrators. The earlier pieces of correspondence, including letters to Dr. Elton B. Mayo, Professor of Industrial Research, Graduate School of Business Administration,...
Three documents, two letters and one detailed report. First, Elton Mayos letter to G.A. Pennock dated February 9, 1931, concerning the status of the Western Electric experiments and the importance of studying how fatigue, morale, preoccupation...
Several reports, memoranda, and letters. It includes two copies of a preliminary report concerning the experiment in personnel counseling by which Personnel Man would interview employees and supervisors in an attempt to find problems in his...
Letters addressing a case study entitled The Girl Who Talked Too Much and two versions of this case study. In a department which had previously encouraged talking, a woman employee was moved three times for talking, but was not told to stop...
Letters written both before and after a Personnel Counseling Conference held January 24-25, 1961, in New York City that included representatives from numerous branches of American Telephone & Telegraph Company. After the conference, the...