Our Mutual Friend, Dickens' last novel, addresses the issues of money, social class, and human values. John Harmon, heir to his father's fortune made as a dust collector, pretends to be dead in order to find out what people thought about him. He...
The Gentle Art of Stealing; The Joy of Giving; The Gentle Art of Honest Advertising; Will all Small Shipments go Pre-paid; The Computer World - Who Controls it; Where do Corporate Responsibilities Really Lie; Will you Sell your Mailing List; The...
Robert Kahn, P.M.C.; California property tax; The image of business; Advertising and the F.T.C.; In defense of pipe smoking; BankAmericard gives out their figures; Preparing property tax returns; The future in health plans; A new attack on service...
Re-inventing the wheel, IRS in power grab; Private matter becomes public; Price as an indicator of quality; Credit office rating; Productivity increase? Not much in department stores; Selling EDP packages that steal, Integrity, Newsweek style,...
Not enough retailers are active in NOD; Who will take the next step; Although this was written before Christmas…; A good turn that deserves recognition; Who coined the term "associate"?; Should we accept the conclusions of these...
Is Consumers Union less ethical than department stores?; New Year resolutions -- in three parts; Phony patriotism; Where did the trees go?; Who should you thank?; May D&F v. The State of Colorado -- and it loses; Short shorts Bias' is a synonym...
Irresponsibility at AT&T; The high cost of interactive retailing; New Year resolutions worth repeating; Are you surrounded by "yes-men"?; More from great-grandfather Baum's diary; What is your "market value added"?; The...
Fire-when not ready, Gridley; How does one define service?; 1981 corporate resolutions; I have discovered the most stupid retailers in the world; What is a conservative? What is a liberal?; At last--many stocks are selling for close to book value!;...