Can we retailers be proud of this?; Should you have an ombudsman?; Job stealing -- the American way; When it comes to service, the boss is not always right; My reaction to published studies; Who spends how much on advertising?; Does a deceptive...
Our Mutual Friend, Dickens' last novel, addresses the issues of money, social class, and human values. John Harmon, heir to his father's fortune made as a dust collector, pretends to be dead in order to find out what people thought about him. He...