Can we retailers be proud of this?; Should you have an ombudsman?; Job stealing -- the American way; When it comes to service, the boss is not always right; My reaction to published studies; Who spends how much on advertising?; Does a deceptive...
Fire-when not ready, Gridley; How does one define service?; 1981 corporate resolutions; I have discovered the most stupid retailers in the world; What is a conservative? What is a liberal?; At last--many stocks are selling for close to book value!;...
This novel is Dickens's fourth novel, and one of two novels Dickens wrote for the short-lived magazine Master Humphrey's Clock, begun in March 1840 and finished in January 1941. It was published as a separate book in 1841. The novel tells the story...