Can we retailers be proud of this?; Should you have an ombudsman?; Job stealing -- the American way; When it comes to service, the boss is not always right; My reaction to published studies; Who spends how much on advertising?; Does a deceptive...
How goest the Christmas season?; What has happened to Christmas?; Bad practices in strange places; 27 Attorneys General and the FTC settle with May department stores; Retailers are going broke because they don't understand English; A secret to...