April 13, 1931, G.A. Pennock sent C.W. Bergquist a report titled: An Account of the Work of the Industrial Research Division. The Industrial Research Division was established in January, 1929 to centralize the test room study, the employee...
Three documents, two letters and one detailed report. First, Elton Mayos letter to G.A. Pennock dated February 9, 1931, concerning the status of the Western Electric experiments and the importance of studying how fatigue, morale, preoccupation...
Report addressing the work of a counselor during the three month period of January through March, 1943. It stated what she did on a daily basis and showed how her work was valuable to the company by increasing employee morale, providing proof...
Three-year attendance reports of 5 mica test operators recorded in tables. Comparisons are shown between one year in the regular department and two years in the test room
Report listing the seven qualities that each counselor should possess. Those qualities were: integrity, job interest, social skills, capacity for growth, initiative, intelligence, and appearance. These attributes would be used in the future to...
Case histories of the five operators and layout operators of the relay assembly test room. The histories are forms covering the test subjects family connections, personal qualities, home and community environment, and work history. Following these...
Case study of a relay assembly test room operator who was taken off the study because of her antagonistic attitude. The change in her behavior could be due to her poor health condition, perhaps anemia. Included are some of her health statistics...
Case study of a group of young female employees. This group of young female employees formed cliques, talked, and was a problem for their supervisors. The girls claimed they did not know how to do their jobs, they needed more supervision, they...
Letters addressing a case study entitled The Girl Who Talked Too Much and two versions of this case study. In a department which had previously encouraged talking, a woman employee was moved three times for talking, but was not told to stop...
The operation branch employee interviews from 1929 are analyzed and discussed and conclusions are made. Contains inter-office memos from 1930 discussing changes made due to the interviews and areas for future analysis
Comments from mica test room operators. The comments were recorded and classified as follows: A. Rest periods, hours, holidays, vacations; B. Production, earnings, repairs, type; C. Supervision and test room environment; D. Attitudes and transient...
Records of the daily output of 35 experienced mica-splitting operators in the regular department for a 3-year period. The length of service for each regular department operator is given. Regular department total daily hours worked and total daily...
Background on reasons for workers to restrict their output instead of working at maximum efficiency. Group solidarity is listed as the key reason, as well as the workers personality. The memorandum also states there is no correlation between a...
Documents contain the correspondence between the President of Western Electric Employees Association, Inc., Mr. George DuVal, and the Vice President, W. F. Hosford, and the report on a conference to resolve a labor-management conflict over piece...
Counseling record, entitled: Counseling in a group situation, by Phyllis Dodds. It contains detailed descriptions about the interviews, conversations, observations, as well as counselors own impressions, feelings, etc. which happened during the...
Raw data regarding the effect of rest break variations on the daily output of 5 mica-splitting operators was measured over a 37-week period in 1928. Included are tables of the average accumulated totals, charts of output, and daily output logs for...
Report on the interviewing process. Part one discusses how interviewing is a good tool, but the attitude of employees differ among each other and that difference must be taken into account. The second part discusses methods of interviewing and...
Detailed daily descriptions of every variable adjusted in the relay assembly test room, including seating positions, methods to track production, temperature, humidity and lighting.
List of names and addresses of the recipients of the 1929 report, Distribution of Rest Period Report, Distribution of Hours Report, and the Distribution of Relay Operators Comments and the 1928 report along with the number of copies sent to each...
Report about supervisor difficulties. There are reports from both the supervisor and the counselor. A line supervisor reported several conversations with group members and with the counselor. His report includes his observation of positive...
Included in this group are tables of vascular skin reaction readings as a measurement of fatigue. There is also an abstract of chapter 5, concerning the physiology and psychology of fatigue, from Edgar James Swifts book Psychology and the days...
G.A. Pennock wrote Some Thoughts in Connection with Work in Industrial Research Division. The test room had an outstanding increase in production, due to removal of fear and suspicion on part of employees and increase in morale. This raised the...
Report concerning the employee interview program conducted by Hawthorne Works Inspection Branch. Included are the plans for the study with purpose and procedure. Also contained is a summary outline, and interviews with representative employees...
Study of a counselors work. It lists numerous employees, their problems, results from speaking with the counselor, whether they improved as a result of counseling, and their supervisors feelings about their improvement. It also lists employees who...
Several reports, memoranda, and letters. It includes two copies of a preliminary report concerning the experiment in personnel counseling by which Personnel Man would interview employees and supervisors in an attempt to find problems in his...
Two reports, one by Mr. Lovekin and one by Mr. Roethlisberger regarding their interviewing of the supervisors. Mr. Lovekins report divided by topics that the men discussed and then analyzed by percentage that felt one way or the other on each...
Pamphlet summarizing the six years of research at Western Electrics Hawthorne Works. The research began in 1924 with a study of the relationship between light and production. That study showed that research in human relations could not be...
Two documents, both of which concern illumination studies, are presented. The first is a report on the illumination study at Hawthorne, which began Nov. 24, 1924 and ended April 30, 1927. In this study, candles of various lengths were introduced...
Collection of miscellaneous documents, both typewritten and handwritten, pertaining to the Hawthorne project and the results obtained from the study. Based on data collected from 1928-1940. Included are transcripts of speeches, summary documents...
Typewritten research report which presents background information on the company and how it is viewed by the community, analyzes the data collected about personnel counseling, and provides discussion about what impact this study will have on the...
Documents regarding creating a mathematical method for determining the tone of the interview by creating a ratio of negative to positive comments. Also included are charts analyzing interviews in groups of 100.
Index to administration, public relations, personnel counseling and reference materials, including speeches organized by speaker. The documents listed cover the entire study
Two page form/questionnaire used for personal data collection and observation. A narrative case history for each of the 5 mica splitting operators follows. The case histories give marital status and age. There is a discussion of living...
Records regarding mica-splitting operator 1. Informal notes and recommendations, both hand written and type written, concerning this operator are included. Also included is a summary of absences is given for the entire period of employment from...
Records regarding mica-splitting operator fives performance. Included are a formal summary, a list of comments, and a log of favorable and unfavorable comments. The favorable and unfavorable comment log is for the period from 1928 to 1930. Also...
Report discussing the problems that the supervisors are having after the change in pay scale across the company. Changes in attitude and relations to other workers are included
Detailed plan to start a shop at Hawthorne based on product as a new form of structural organization. This structure is based on the most efficient way to create each product and using the least skilled labor possible. Outlined are advantages and...
Report on the attitude of laid off workers early in 1930. It contains summary of the employees opinions and snippets from their interviews that express the majority opinion. They were asked about work conditions, supervisors and the fairness of...
Transcription of individual comments from the employee interviews and supervisor interviews sorted into topics including, supervisory and condition changes after the interview process, the interview process in general, and miscellaneous comments.
Transcripts of interviews with supervisors regarding the employee interview process, working conditions and supervisor training. Also included are newspaper clippings pertaining to new management and layoffs. Some handwritten notes are included as...
Transcripts of interviews with supervisors regarding the employee interview process, working conditions and supervisor training. They took place in 1929. Some handwritten notes are included as marginalia.
Correspondence passed among investigators from September 1928 to February 1934. Letters to G.A. Pennock from Dr. Elton Mayo examined blood pressure, visits, generalizing mind for administration and societal changes; biological measures needs,...
C.E. Turner of Massachusetts Institute of Technology, Dept. of Biology and Public Health wrote G.A. Pennock and M.L. Putnam. The letters discuss testing causes for increased output, analyzing output by 15 minute intervals, testing vascular skin...