Fire-when not ready, Gridley; How does one define service?; 1981 corporate resolutions; I have discovered the most stupid retailers in the world; What is a conservative? What is a liberal?; At last--many stocks are selling for close to book value!;...
Does your employment rejection letter help your image?; Vol. 25, no. 1; A new definition of 'free'; If you had been there, this is what you'd heard; Why I like California; Short shorts; Is this why department stores are failing?; A quick look at...
Can we retailers be proud of this?; Should you have an ombudsman?; Job stealing -- the American way; When it comes to service, the boss is not always right; My reaction to published studies; Who spends how much on advertising?; Does a deceptive...
Irresponsibility at AT&T; The high cost of interactive retailing; New Year resolutions worth repeating; Are you surrounded by "yes-men"?; More from great-grandfather Baum's diary; What is your "market value added"?; The...
G.A. Pennock wrote Some Thoughts in Connection with Work in Industrial Research Division. The test room had an outstanding increase in production, due to removal of fear and suspicion on part of employees and increase in morale. This raised the...