Automated collections; Griffin Bell condones corruptness in E.F. Hutton; A specialty may be great, but it doesn’t last forever; Bad handling of numbers; Good handling of numbers; Are debit cards a good deal for retailers?; How customer-oriented...
Ethics at Federated; Giant Stores Revisited; Bringing the F.B.I. under Control; Retailers Love to Gamble; Costly False Advertising; The Risk of Selling Credit Customer Lists; Commercial Bribery; Carter's Token Female as Secretary of Commerce; Do...
Fire-when not ready, Gridley; How does one define service?; 1981 corporate resolutions; I have discovered the most stupid retailers in the world; What is a conservative? What is a liberal?; At last--many stocks are selling for close to book value!;...
How goest the Christmas season?; What has happened to Christmas?; Bad practices in strange places; 27 Attorneys General and the FTC settle with May department stores; Retailers are going broke because they don't understand English; A secret to...