Three documents, two letters and one detailed report. First, Elton Mayos letter to G.A. Pennock dated February 9, 1931, concerning the status of the Western Electric experiments and the importance of studying how fatigue, morale, preoccupation...
Describes the results of the test began April 25, 1927, concerning the effect of rest periods on the productivity of six girls who performed relay assembly work. These six participants were moved into the test room and their productivity was...
Duplicates Progress Report No. 1 and 2 with the addition of a health questionnaire, notes on the physical examinations of each of the test employees, and a discussion about output increases when work shortened to 4:00 p.m. and then returned to 5:00...
Discusses the increase of productivity in the test room. Productivity increased when the workday was shortened. Lower production on Monday and Saturday was thought to be due to mental preoccupation in the majority of cases, not cumulative...
Unfinished rough draft that concentrates on determining under what conditions people perform their best work. Records were kept of each test employees amount of sleep, diet, attendance, comments, physical examinations, and earnings. The temperature...
Two documents, both of which concern illumination studies, are presented. The first is a report on the illumination study at Hawthorne, which began Nov. 24, 1924 and ended April 30, 1927. In this study, candles of various lengths were introduced...
Study of the workers reactions to a five-day workweek with standard hours versus a five and one-half day workweek with shorter days. Workers unanimously preferred the five-day workweek with Saturday morning off. Also included is the study that...
Report describing multiple cases where the counselor was able to interview employees who were undergoing stressful situations, some of a personal nature, some related to their jobs, and how the counselor was able to lessen tensions and enable the...
April 13, 1931, G.A. Pennock sent C.W. Bergquist a report titled: An Account of the Work of the Industrial Research Division. The Industrial Research Division was established in January, 1929 to centralize the test room study, the employee...
Pamphlet summarizing the six years of research at Western Electrics Hawthorne Works. The research began in 1924 with a study of the relationship between light and production. That study showed that research in human relations could not be...
Several reports, memoranda, and letters. It includes two copies of a preliminary report concerning the experiment in personnel counseling by which Personnel Man would interview employees and supervisors in an attempt to find problems in his...
Does insensitivity underlie continuing discrimination against women; The changing population characteristics ; Why Nordstrom's must fail; Who are the market-value leaders in retailing?; Policies on figts to employees; Short shorts; The 1984...
Re-inventing the wheel, IRS in power grab; Private matter becomes public; Price as an indicator of quality; Credit office rating; Productivity increase? Not much in department stores; Selling EDP packages that steal, Integrity, Newsweek style,...
Fire-when not ready, Gridley; How does one define service?; 1981 corporate resolutions; I have discovered the most stupid retailers in the world; What is a conservative? What is a liberal?; At last--many stocks are selling for close to book value!;...
I still think what Hechinger did was right; Can minnows live with whales?; Did you know that February is Black History Month?; It makes me wonder about GAAP and CPA’s [generally accepted accounting principles]; Which ad appeals to you most?;...
Is Consumers Union less ethical than department stores?; New Year resolutions -- in three parts; Phony patriotism; Where did the trees go?; Who should you thank?; May D&F v. The State of Colorado -- and it loses; Short shorts Bias' is a synonym...
Irresponsibility at AT&T; The high cost of interactive retailing; New Year resolutions worth repeating; Are you surrounded by "yes-men"?; More from great-grandfather Baum's diary; What is your "market value added"?; The...
Should I be reading this kind of story about Penney’s?; National advertising division of The Better Business Bureau; The headline I have been waiting for: ‘Sears to spend $4 Billion to revamp stores’; What I have learned in 60 years of...