Does insensitivity underlie continuing discrimination against women; The changing population characteristics ; Why Nordstrom's must fail; Who are the market-value leaders in retailing?; Policies on figts to employees; Short shorts; The 1984...
Can we retailers be proud of this?; Should you have an ombudsman?; Job stealing -- the American way; When it comes to service, the boss is not always right; My reaction to published studies; Who spends how much on advertising?; Does a deceptive...
Irresponsibility at AT&T; The high cost of interactive retailing; New Year resolutions worth repeating; Are you surrounded by "yes-men"?; More from great-grandfather Baum's diary; What is your "market value added"?; The...
The IRS is checking on the use of LIFO inventory valuation; Does Casper Weinberger know what he's talking about; By patting itself on its back, the Federal Trade; Commission almost broke its arm!; Answering a reporter's questions; Remember when the...