Can we retailers be proud of this?; Should you have an ombudsman?; Job stealing -- the American way; When it comes to service, the boss is not always right; My reaction to published studies; Who spends how much on advertising?; Does a deceptive...
Should I be reading this kind of story about Penney’s?; National advertising division of The Better Business Bureau; The headline I have been waiting for: ‘Sears to spend $4 Billion to revamp stores’; What I have learned in 60 years of...
Also applaud federated department stores; The 1982 outlook; Free enterprise; A great moment in retailing; Dangerous use of numbers; Abuse of numbers; Pray for Gimbel's; [A statistical supplement]; Surprise in numbers!; Why westerns pick a...
What does "M.O.R." mean?; Alexander's cares for their employees; The story fairchild won't publish; Logic (?) in credit; National advertising, national brands and the changing pattern; Credit Office rating; California grocers and...
