Can we retailers be proud of this?; Should you have an ombudsman?; Job stealing -- the American way; When it comes to service, the boss is not always right; My reaction to published studies; Who spends how much on advertising?; Does a deceptive...
Irresponsibility at AT&T; The high cost of interactive retailing; New Year resolutions worth repeating; Are you surrounded by "yes-men"?; More from great-grandfather Baum's diary; What is your "market value added"?; The...
What percentage of your accounts are active?; One more plea for retailers to join the; EPA's Green Lights program; New Year resolutions -- in three parts; The side of Wal-Mart that the daily and trade press doesn't report; U.S. finances retailer...
April 13, 1931, G.A. Pennock sent C.W. Bergquist a report titled: An Account of the Work of the Industrial Research Division. The Industrial Research Division was established in January, 1929 to centralize the test room study, the employee...
Discusses the increase of productivity in the test room. Productivity increased when the workday was shortened. Lower production on Monday and Saturday was thought to be due to mental preoccupation in the majority of cases, not cumulative...
Documents explaining the interviewing process that was initially used for the Hawthorne Study and then documents administrative discussions as to how effective this process was and identified areas that could be revised to make it more effective...
Documents with detailed analysis of the interview process including, interview methods, sample comments from interviews and comments about the program and the interviews.
Pamphlet summarizing the six years of research at Western Electrics Hawthorne Works. The research began in 1924 with a study of the relationship between light and production. That study showed that research in human relations could not be...
Report about supervisor difficulties. There are reports from both the supervisor and the counselor. A line supervisor reported several conversations with group members and with the counselor. His report includes his observation of positive...
Report and its supplement on the bank wiring test room group. The document reports the progress made in the Bank Wiring Test Room and provides some tangible basis for a critical evaluation of the research program
Report concerning the employee interview program conducted by Hawthorne Works Inspection Branch. Included are the plans for the study with purpose and procedure. Also contained is a summary outline, and interviews with representative employees...
Several reports, memoranda, and letters. It includes two copies of a preliminary report concerning the experiment in personnel counseling by which Personnel Man would interview employees and supervisors in an attempt to find problems in his...
Syllabus for personnel counselors during their orientation period. It includes a weekly reading list along with a list of management with whom they need to speak to gain additional perspectives from their reading and essay assignments
Three documents, two letters and one detailed report. First, Elton Mayos letter to G.A. Pennock dated February 9, 1931, concerning the status of the Western Electric experiments and the importance of studying how fatigue, morale, preoccupation...
Various pieces of correspondence from 1929-1932 among Western Electric administrators. The earlier pieces of correspondence, including letters to Dr. Elton B. Mayo, Professor of Industrial Research, Graduate School of Business Administration,...