Trouble ahead for ESOTs; A matter of ethics (JC Penney past due accounts); The recession - we did it to ourselves; How EFTs will cut retail sales; Department store complacency; Names in the F.T.C.; Statistical Supplement: Credit Office rating;...
Letters addressing a case study entitled The Girl Who Talked Too Much and two versions of this case study. In a department which had previously encouraged talking, a woman employee was moved three times for talking, but was not told to stop...