The operation branch employee interviews from 1929 are analyzed and discussed and conclusions are made. Contains inter-office memos from 1930 discussing changes made due to the interviews and areas for future analysis
Various pieces of correspondence from 1929-1932 among Western Electric administrators. The earlier pieces of correspondence, including letters to Dr. Elton B. Mayo, Professor of Industrial Research, Graduate School of Business Administration,...
Included are graphs, tables, charts, and various notes on speed tests done to find a correlation between hours of sleep and speed in relay assembly. The tests were conducted on four of the operators in the relay assembly test room in 1930. The...
Study of the workers reactions to a five-day workweek with standard hours versus a five and one-half day workweek with shorter days. Workers unanimously preferred the five-day workweek with Saturday morning off. Also included is the study that...
Five interviews with the mica-splitting test room operators. The interview covered attitudes about the company and the test room. Family life and outside interests were also discussed
Report on the attitude of laid off workers early in 1930. It contains summary of the employees opinions and snippets from their interviews that express the majority opinion. They were asked about work conditions, supervisors and the fairness of...
Text of two interviews of two employees, just as they were leaving after being laid off. They both feel they were treated fairly regarding the layoff and both would like to return when times are better. The second interviewee complains about his...
Breakdown, by department, of the use of employee comments taken from interviews. The first section describes how comments from employees on plant conditions are used to improve those conditions. There are tables and charts describing the number...
Report on the interviewing process. Part one discusses how interviewing is a good tool, but the attitude of employees differ among each other and that difference must be taken into account. The second part discusses methods of interviewing and...
Seven typewritten research reports that were written using the data collected during the Hawthorne study. The papers look at interviewing techniques in general as well as specific examples from the study. It also discusses and outlines their...
Documents include comments from supervisors returning to their jobs after a year of interviewing employees and the different ways they handled employees and various incidents.
Minutes of meetings held by the supervisors of the safety and health division from the time period of 1930-1931. The meetings covered complaints from the interviews done in 1930. Supervisors were assigned to follow up on the complaints, and...
Three documents, two letters and one detailed report. First, Elton Mayos letter to G.A. Pennock dated February 9, 1931, concerning the status of the Western Electric experiments and the importance of studying how fatigue, morale, preoccupation...
Unfinished rough draft that concentrates on determining under what conditions people perform their best work. Records were kept of each test employees amount of sleep, diet, attendance, comments, physical examinations, and earnings. The temperature...
Background on reasons for workers to restrict their output instead of working at maximum efficiency. Group solidarity is listed as the key reason, as well as the workers personality. The memorandum also states there is no correlation between a...
Detailed procedures for establishing the bank wiring test room, and selection criteria for the male workers in the test room group. Three reports on the subject of engineering study of human fatigue are included
Documents regarding creating a mathematical method for determining the tone of the interview by creating a ratio of negative to positive comments. Also included are charts analyzing interviews in groups of 100.
Typewritten report by R. D. Gross written in July 1931. This paper discusses the different experiments conducted at Hawthorne, some of the resulting data that was collected, and analyzes how it might be used.
Typewritten research report which presents background information on the company and how it is viewed by the community, analyzes the data collected about personnel counseling, and provides discussion about what impact this study will have on the...
Two page form/questionnaire used for personal data collection and observation. A narrative case history for each of the 5 mica splitting operators follows. The case histories give marital status and age. There is a discussion of living...
April 13, 1931, G.A. Pennock sent C.W. Bergquist a report titled: An Account of the Work of the Industrial Research Division. The Industrial Research Division was established in January, 1929 to centralize the test room study, the employee...
G.A. Pennock wrote Some Thoughts in Connection with Work in Industrial Research Division. The test room had an outstanding increase in production, due to removal of fear and suspicion on part of employees and increase in morale. This raised the...
Documents concerning research and planning regarding training supervisors in both technical skills and personnel skills. Included are ideas on logistics of the training as well as content.
Interviews with the relay assembly test room operators to find out why there was low inspection efficiency. The observer concluded that talking did not delay production, but probably decreased concentration. The group had the tendency to go fast...
Comments on interviews in the station apparatus shop and a review of experience in connection with beginning the personnel counseling experiment. The experiment was designed as a more thorough interview process where the interviewer looked at...
Report, entitled: Notation of the points of view and social interrelationships of departments at Hawthorne that are directly concerned with wage problems, by E. C. Tessman. This report includes the information and impressions gained during a two...
Two versions of an outline, the latter copy being a revision of the first, directing how to implement a new proposal to evaluate employee/employer relations. A Personnel Man would be introduced to the employees through their supervisor. The...
Several reports, memoranda, and letters. It includes two copies of a preliminary report concerning the experiment in personnel counseling by which Personnel Man would interview employees and supervisors in an attempt to find problems in his...
Summary of why layoffs had to occur and how employees were chosen for layoff. Also included are the employee and supervisor comments regarding the layoffs
Description of work behavior related to incentives and of the relationship between the supervisors and employees in the station apparatus shop. Included are observations of employee work and analysis of interviews. The purpose is to outline what...
Report discussing the problems that the supervisors are having after the change in pay scale across the company. Changes in attitude and relations to other workers are included
Letters addressing a case study entitled The Girl Who Talked Too Much and two versions of this case study. In a department which had previously encouraged talking, a woman employee was moved three times for talking, but was not told to stop...
Correspondence both handwritten and typed, text drafts, and other materials pertaining to the book which was being written by F.J. Roethlisberger and W.J. Dixon and also their monograph titled Management and the Worker which was based on data...
Three typewritten papers that were presented at the System Personnel Conference that was held in Southern Pines, North Carolina from October 29 through November 2, 1940. The presented papers on personnel relations were based on findings from the...
Counseling record, entitled: Counseling in a group situation, by Phyllis Dodds. It contains detailed descriptions about the interviews, conversations, observations, as well as counselors own impressions, feelings, etc. which happened during the...
Syllabus for personnel counselors during their orientation period. It includes a weekly reading list along with a list of management with whom they need to speak to gain additional perspectives from their reading and essay assignments
Documents contain the correspondence between the President of Western Electric Employees Association, Inc., Mr. George DuVal, and the Vice President, W. F. Hosford, and the report on a conference to resolve a labor-management conflict over piece...
Detailed plan to start a shop at Hawthorne based on product as a new form of structural organization. This structure is based on the most efficient way to create each product and using the least skilled labor possible. Outlined are advantages and...
Three memoranda concerning personnel counselor selection, two of which touch on the issue of their training. The earliest memorandum from 1941 is a brief list of desirable characteristics for a counselor to have while the 1948 memorandum is a...
Report addressing the work of a counselor during the three month period of January through March, 1943. It stated what she did on a daily basis and showed how her work was valuable to the company by increasing employee morale, providing proof...
Study of a counselors work. It lists numerous employees, their problems, results from speaking with the counselor, whether they improved as a result of counseling, and their supervisors feelings about their improvement. It also lists employees who...
Report about supervisor difficulties. There are reports from both the supervisor and the counselor. A line supervisor reported several conversations with group members and with the counselor. His report includes his observation of positive...
Case study of a group of young female employees. This group of young female employees formed cliques, talked, and was a problem for their supervisors. The girls claimed they did not know how to do their jobs, they needed more supervision, they...
Report listing the seven qualities that each counselor should possess. Those qualities were: integrity, job interest, social skills, capacity for growth, initiative, intelligence, and appearance. These attributes would be used in the future to...
Letters written both before and after a Personnel Counseling Conference held January 24-25, 1961, in New York City that included representatives from numerous branches of American Telephone & Telegraph Company. After the conference, the...
